Policies

 Cancellation Policies For Normal Reservations

• Reservations that are canceled or modified 14 days in advance or more, receive 100% of your deposit 50% of total reservation (minus the Administrative Charge).

• Reservations that are canceled or modified between 3 - 14 days from the date of the Check-In, only receive 50% of the deposit (25% of total reservation).

• Reservations that are canceled or modified between 0-3 days from the date of the Check-In lose 100% of the deposit (50% of the reservation).

• If you do not arrive for your reservation (NO SHOW), you lose 100% of the deposit.

• All refunds or reimbursements have an Administrative Charge of $180,000 COP.

• Cancellations or changes / modifications to the original reservation AFTER CHECK-IN have a penalty of one night of your reservation and no money back.

• All cancellations and modifications must be sent by email to info@gitanadelmar.com.co

Cancellation Policies for Retreat & Group Reservations (Reserving Entire Resort Exclusively)

If Gitana del Mar has to cancel the retreat for any reason on our behalf we will give you a full refund of any deposits paid.

If the retreat is cancelled for acts of God (Tsunami, earthquakes, storms) or civil unrest then we return all deposits minus the first $1,000 US.

If the Client cancels the retreat, all the deposits are non-refundable and as detailed below:*

  • If group reservation is cancelled within 4 months (120 days) of check-in date, THE CLIENT receives a 50% refund of the deposited amount to date. 

  • If group reservation is cancelled within 45-120 days, THE CLIENT  receives a 25% refund of the deposited amount to date.

  • If group reservation is cancelled within 1-45 days of check-in date, THE CLIENT receives NO refund.

  • NO show or last minute cancellation, leads to loss of all deposits. 

    *All refunds are subject to a 8% processing fee