COVID-19 Enhanced Health & Safety Protocols

Gitana del Mar Boutique Beach Resort has obtained the International Certification of “Certified Check-in” for our bio-security protocols that help ensure the safety of our clients and staff.

The health and well being of our clients, staff and local community are our highest priority. We are closely monitoring the Coronavirus (COVID-19) Pandemic in accordance with Colombian health authorities and guidelines set in place by the World Health Organization (WHO). We are implementing strict safety protocols, including heightened hygiene and social distancing guidelines.

As we continue to analyze the situation, we stay committed to implementing strict health and hygiene protocols all around the property to ensure the safety of all our employees and guests that come to visit Gitana del Mar.

We want you to know that if you choose to stay with us at Gitana del Mar that we are taking all precautions to ensure that you are in a safe place. Below are the necessary measures we will be enacting:

Safety Protocols & Preventative Measures for Guests

Our clients are our highest priority; this is why we have taken certain measures to ensure your safety during your stay at Gitana del Mar Boutique Beach Retreat. We invite you to practice the following protocols upon your arrival and during your stay with us.

Upon arrival:

  • All guests will be invited to wash their hands and disinfect their shoes before entering our reception.

  • Guests will have their temperatures measured upon arrival and be screened for any symptoms.

  • Please keep one meter of distance from our check-in desk.

During your stay:

  • Wash or disinfect your hands at least every 3 hours at one of our public sink/disinfection areas or the bathroom in your bungalow.

  • Use of personal disinfectant spray (provided in your room).

  • Use of face masks where necessary.

  • Maintain social distancing in our common areas (lounges, pool, beach, dinning room etc.).

Safety Protocols & Preventative Measures for Staff

Our staff is our family and we will help to ensure your safety by following these protocols:

  • All staff will be screened for symptoms and have their temperature checked on a daily basis.

  • Cleaning and disinfection of rooms will occur daily.

  • Frequent cleaning and disinfection of common use spaces and high-touch items with alcohol or other approved disinfectants such as: Reception desk, credit cards, door handles & keys, lounge areas, pool area, dinning room, kitchen, laundry room, dining tables, chairs and loungers, spa facilities.

  • Staff will respect your space and maintain social distancing during client contact.

  • Use of personal protection equipment appropriate for their specific functions and responsibilities and in accordance with local regulations and guidelines.

  • Our staff will practice strict protocols provided by the Colombian Health Ministry if suspected COVID-19 cases arise on site.

Kitchen & Food Handling Protocol 

Gitana del Mar has implemented strict protocols of disinfection for all food ingredients, products and work surfaces in our kitchen and storage spaces, as well as our plates, glasses and utensils. Our kitchen staff uses the appropriate personal protection equipment, clean uniforms and washes their hands constantly.  We take extreme precaution so that food does not become a vehicle for contamination.

We know that these last few months have been challenging times filled with fear and uncertainty, but please rest assured that your stay with us will be a time of happiness, connection to to nature, recharging of enegries and rejuvenation of your mind, body and soul!